Refund policy

Cutout|trees sells digital products — image and CAD files delivered instantly and downloaded directly from your account. Our images are licensed, not sold, under our User License Agreement.

Because the files are delivered immediately and cannot be returned once downloaded, all sales are final. We do, however, refund or replace your purchase in the following cases:

• the file is corrupted or unusable;
• the download fails and we are unable to resolve it;
• you received the wrong item;
• you were charged twice for the same order;
• the product is materially different from its description.

If any of these apply, please contact us within 14 days of purchase at info@cutout-trees.com or through the chat on our website. Include your order number and a short description of the problem so we can resolve it quickly. This does not affect your statutory rights as a consumer.

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may need additional time to post the refund. If more than 10 business days have passed since we confirmed your refund, please contact us at info@cutout-trees.com.